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So it is really upsetting when I cannot get any support! I have to say that their customer support is by far their worst area. I have a pretty large subscription with them giving me 500.00 worth of downloads a month. I don't think it is too much to ask that they leave you an extension # where you could actually call the person back. But you better not miss that call because you get ONE SHOT! If you miss it you are right back to square one!. Now this! The part that angers me the most is the lack of ability to actually call a person to get any help! You can email and they will get back with you "as soon as they can" or leave a message. I lost all of my files earlier this year. I am actually pretty disgusted with it all right now. Then I get to pray they call when I am not in the shower or otherwise indisposed. I was then told to call the 800 number and of course all that does it allow me to leave yet another message for them to call me back. But unfortunately the one time they called me back, I was not glued to my phone and it went to voice mail. I have tried to contact customer service. Since I had no problem copying an image from the internet and then pasting it on my mat, or dragging and dropping it there, prior to the update, I can only assume that the new version is the problem. Please share your thoughts in the comments below or join our discussion over on my Facebook page. If you are already using version 3.1.417, I would love to hear what you think of it.
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Install at your own risk and if you find that you don't like it after all, just click HERE for a tutorial that will show you how to uninstall the update and revert to the Legacy version (a.k.a. If you want to give the update a try, click HERE to get the download.
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For example, April is having trouble with the update not showing all her fonts while Candi, a Mac user, still can't open an image etc by dragging/dropping to the Silhouette icon. Silhouette did fix many bugs from the earlier version 3s but I am still hearing about other bugs in this version that I have not personally come across yet.
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At this point, because of the bugs that I have discovered, I can't give you the all-clear to download and install the update. There are still many tools and features that I have not tested. I have only began to test v3.1.417 by using the basic tools that I use most often in Silhouette Studio. If I bring more than one LD svg onto the mat, I will not be able to easily tell them apart in the Layers window since they are all shown as " Layer 1". Any LD shapes that I bring onto the mat is named " Layer 1" even though they have different file names. They are all labelled as " Polygons" in the Layers window. For example, the names of the basic shapes are the same no matter if it was a square, a rectangle or a circle. The more shapes that you have on the mat, the harder it is to tell them apart from the Layers window because they are all labelled with the same names.

In my opinion, the Layers feature is not usable unless you only have a few simple shapes on the virtual mat. I had to delete the ghost layers from the Layers window in order to make it go away. Even though the image is no longer on the mat, the Layers window was not automatically updated. Notice that only the three "Polygons" are highlighted even though all four images on the mat were selected.Ģ ( blue oval) points to an image that I had brought onto the mat but had already deleted. With reference to the screenshot above, 1 ( red circle) refers to all the shapes/layers that made up all the images on the mat.

Sadly, I am finding that the feature is still a mess. It has been 4 months since version 3 was first released (April 2) and I was hopeful that Layers would have been fixed by now. Unfortunately, the excitement turned into a huge disappointment when we discovered that the feature was messy, unintuitive, and hard to use. It was something that we had wanted for Silhouette Studio for a long time.

Many of us were very excited when we found out that version 3 came with a Layers feature.
